Return and Refund Policy
Our Commitment:
Return and Refund Policy At Care Crush Cosmetics, we want you to be completely satisfied with your purchase. We understand that sometimes products may not meet your expectations. This policy outlines the guidelines for returning or receiving a refund for your Care Crush Cosmetic products.
Conditions for Returns and Refunds:
- Unused and Unopened Products: We will gladly accept returns and issue a full refund for unopened and unused products within 2 days of receipt.
- Damaged or Incorrect Products: If you receive a product that is damaged during shipping or accidentally receive the wrong item, please contact us within 2 days of receipt. We will arrange for a return shipment at no cost to you and issue a full refund for the product upon inspection. We may request photos as documentation.
- Opened or Used Products: Due to hygiene reasons, we cannot accept returns or offer refunds for opened or used products unless the product is defective.
Return Process:
- Contact Us: To initiate a return, please contact our customer service team by email at contact@carecrush.in or phone at +91-7009978858 within the specified time frame.
- Return Authorization: A customer service representative will provide you with a return authorization number (RAN) and instructions on how to return the product.
- Securely Pack the Product: Please return the product in its original packaging, if possible. Ensure the package is securely sealed to prevent damage during return shipment.
- Return Shipment: You are responsible for covering the return shipping costs. We recommend using a trackable shipping method with insurance for your protection.
Refunds:
- Once we receive your returned product and verify it meets the return conditions, we will initiate a refund within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take some additional time for the refund to appear in your account, depending on your bank’s processing times.
Non-Returnable Items:
- Products purchased during special promotions, clearance sales, or bundled offers may not be eligible for returns or refunds. Please refer to the specific terms of the promotion for details.
We Reserve the Right To:
- Limit returns or deny refunds if we suspect fraudulent activity or excessive returns from a single customer.
Contact Us:
If you have any questions about our return and refund policy, please don’t hesitate to contact us by email at contact@carecrush.in or phone at +91-7009978858.
By placing an order with Care Crush Cosmetics, you acknowledge that you have read and understood this Return and Refund Policy.
